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Case Study: Pharmaceutical Wholesaler

Securing Critical Healthcare Distribution Systems

How we protected a 30-year-old pharmaceutical wholesaler's operations, securing their inventory management system, regulatory compliance platform, and B2B e-commerce portal

30+
Years in Operation
500+
Healthcare Partners
1,000+
Daily Orders
150+
Security Controls

David and the team have been such a pleasure to work with. They deliver on everything they promise and add great value and direction to all choices being made. We are delighted to have chosen Panoptics as our IT partner to support our business. I couldn't be any happier. Highly recommended.

Helen Dooley

Chief Operations Officer - CR Payroll

The Challenge

Security Challenges in Global Distribution

Inventory System Vulnerabilities

Legacy inventory management system with outdated access controls and unencrypted data transmission, handling sensitive product tracking and storage information.

Regulatory Compliance Risks

Non-compliant data handling practices for sensitive healthcare information and regulatory documentation across multiple systems.

B2B Portal Security

Exposed B2B e-commerce portal with insufficient authentication mechanisms processing over 1,000 daily healthcare product orders.

Supply Chain Integrity

Vulnerable supply chain tracking system risking the integrity of pharmaceutical product distribution and storage records.

Methodology

Our Penetration Testing Approach

A systematic, five-step methodology ensuring comprehensive security assessment while maintaining operational stability

01

Information Gathering & Scoping

Comprehensive analysis of the target environment, including infrastructure mapping, technology stack identification, and regulatory requirements assessment. We work closely with stakeholders to define testing boundaries and objectives.

  • Infrastructure and asset discovery
  • Compliance requirement analysis
  • Testing scope definition
  • Risk assessment planning
02

Vulnerability Assessment

Systematic scanning and analysis of systems using industry-leading tools and manual verification techniques. We identify potential security weaknesses across the entire attack surface.

  • Automated security scanning
  • Configuration review
  • Access control assessment
  • Code security analysis
03

Manual Testing & Exploitation

Expert penetration testers attempt to exploit discovered vulnerabilities, validating findings and identifying potential impact. We focus on both technical and business context.

  • Vulnerability validation
  • Custom exploit development
  • Business logic testing
  • Attack chain analysis
04

Analysis & Documentation

Comprehensive analysis of findings, including detailed technical documentation and actionable remediation guidance. We prioritize issues based on risk and business impact.

  • Risk prioritization
  • Remediation planning
  • Executive reporting
  • Technical documentation
05

Remediation Support

Ongoing support during the remediation phase, including technical guidance, verification testing, and progress tracking. We ensure all identified issues are properly addressed.

  • Implementation guidance
  • Verification testing
  • Progress monitoring
  • Final security validation
Results & Impact

Measurable Security Improvements

25+

Critical SAP Vulnerabilities Fixed

Including 8 high-risk flaws in ABAP custom code and 12 misconfigurations in RFC connections

99.9%

IoT Device Security Coverage

All 5,000+ IoT devices now running secure firmware with encryption and proper authentication

4 Hours

Incident Detection Time

Reduced from 72 hours through implementation of real-time monitoring and automated alerts

100%

Regulatory Compliance

Achieved full compliance with healthcare data protection regulations and pharmaceutical distribution standards

Zero

Data Breaches

Maintained zero security incidents since implementing enhanced security controls and monitoring

99.9%

System Uptime

Maintained critical system availability while implementing security improvements

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