# How we onboard — your first 90 days, mapped week by week > One Irish team takes the whole move on as a managed project, with a named lead, a written plan and weekly updates, all behind a 90-day money-back guarantee. *Source: https://panoptic.ie/how-we-onboard* # Switching shouldn't feel like a leap of faith. One Irish team takes the whole move on as a managed project, with a named lead, a written plan and weekly updates, all behind a 90-day money-back guarantee. You point us at your team. We drive the rest, so you sleep easy through the switch. [Talk to us ](https://panoptic.ie/contact)[See the 90-day plan](#first-90-days) **Onboarding plan**3 phases · 90 days Assess and planDays 1 to 30 Measure the gaps that remainDays 31 to 60 Embed and improveDays 61 to 90 From **day 90** you settle into the Technology Success Program. ## We plan the first 90 days down to the week. The switch never lands on your desk. Onboarding is structured, predictable and run by us. You don't need to manage it. Point us at your office manager and your current provider, and one team drives it, from the first tool on the first device to your first quarterly review. Because one team holds the whole picture, nothing falls between a setting here and a backup there. You always know who has it, what's next, and when you're covered. ## You can see your first 90 days, mapped week by week. Three phases, each with a clear point you reach. Your posture assessed and your estate protected, then the gaps that remain measured and planned, then your setup hums and the Technology Success Program makes sure it stays that way. 01 ### Assess and plan Days 1 to 30. We assess your current posture, get tools and protection live on every device and user, and introduce your team to ours. ### Your current posture assessed We review what you're running and where you stand today, written up in our central system, with the first Technology Alignment audit booked. ### Protection on every device Monitoring, endpoint defence, internet security and patching deployed across the whole estate. ### Every user secured in Microsoft 365 Backup, email security, dark-web and login monitoring turned on for everyone. ### Your team meets ours We introduce the team and our ticketing process, so staff know exactly who to call. 02 ### Measure the gaps that remain Days 31 to 60. With protection in place, we measure what gaps still remain, then build the roadmap that closes them. ### The first Technology Alignment audit Your setup measured against industry standards and our own, so the gaps that remain are clear, not assumed. ### An independent penetration test An outside team probes your defences and shows exactly what holds and what doesn't. ### Your Strategic Roadmap, built with you Findings turned into a plan by priority, with any cloud migration or consolidation scoped. ### Your first cyber questionnaire, answered together We help you complete your first client cyber-security questionnaire. 03 ### Embed and improve Days 61 to 90. Findings closed, your own recovery proven, and your setup humming — with the Technology Success Program making sure it stays that way. ### Findings remediated Issues from the audit and the penetration test closed out, not just listed. ### Recovery proven on real data Backup and recovery tested so you've watched recovery happen on your own files. ### Security awareness rolled out The first round of security-awareness training delivered to your team. ### Your first Quarterly Business Review Held with you, with the roadmap for the next 12 months agreed. From day 90 you settle into the Technology Success Program: scheduled alignment audits, ongoing roadmap delivery, and Quarterly Business Reviews where strategy, risk and budget come to you, instead of you chasing IT. [Explore the Technology Success Program](https://panoptic.ie/services/technology-success-program) ## We manage the switch for you, with one named lead and a plan you can read. The biggest worry when you change provider is whether the move goes smoothly. So from day one it runs as a managed project. You always know what's happening, what's next, and who owns it. The partners never have to manage the switch. ### One named lead One onboarding lead and one engineer team for the whole move, so you're never passed around or re-explaining your setup. ### A documented plan Milestones, dependencies and owners, written down. Everyone can see what's done and what's next. ### Weekly status updates A short, plain-English update every week through the move, so you always know where things stand. ### A day-30 review At day 30 you confirm we've delivered what we've agreed, against the plan, on your terms. Day 0 · **Kickoff**Day 30 · **Review**Day 90 · **Live** ![Kieran H. of HTH Accountants, Kildare](https://panoptic.ie/_astro/kieran-h-hth.BOLTNRx1_1SHJtC.jpg) **Kieran H.**HTH Accountants · Kildare (testimonial, February 2026) > "The response time is fantastic and the team are very nice to work with - they all know who we are!" HTH Accountants switched to us after their previous IT company was bought out and the service level dropped. We upgraded their network, installed a more secure and seamless VPN, and added a business continuity solution for their critical services in Azure. [Read the full story](https://panoptic.ie/success-stories/hth-accountants) ## Your first 90 days, money back if we fall short. The terms are plain, in clear language, and the freedom to walk away is yours. We back the service with a written guarantee, so you know what you're getting before you sign, and what happens if we fall short. Clear language instead of "reasonable endeavours", and the freedom to walk away in the first 90 days. After day 90 we hold ourselves to the same commitments; they carry on past the window. The 90-day window covers your right to walk away with a full refund. Pass-through costs like Microsoft licensing and hardware, and separately quoted project work, sit outside the guarantee. ### If at any point in the first 90 days we haven't delivered on what we've agreed, we make it right at our cost within 14 days, or you walk away and we refund 100% of the management fees you've paid. We honour it on your word. No long process, no "reasonable endeavours" clause to argue over. ### Uptime on managed systems A guaranteed uptime target on the systems we manage, set in your written SLA. ### First response in a written SLA Ticket response set in a written SLA, tiered by priority. We show you the targets before you sign. ### Onboarding excellence A documented 90-day plan, run like a project, with one named lead and weekly updates. ### A security baseline from day one Multi-factor sign-in, endpoint defence, Microsoft 365 backup and email security on every user. ### Technology Success Program Quarterly reviews and a rolling roadmap, so technology keeps pace with the business. ### Fixed, predictable billing A fixed fee scoped to what you need, so the cost is clear and there are no surprises. ## The questions you're actually asking. Do we have to move everything at once? Yes, but we do it in stages that suit your business, to minimise disruption. Who runs the switch, us or you? We do. You point us at your office manager and your current provider. One named lead drives the plan, and you confirm progress against it. How will I know it's on track? You get a short, plain-English update every week, and a day-30 review where you confirm we've delivered what we've agreed. What does the money-back guarantee cover? If we don't deliver what we've agreed in the first 90 days, we make it right at our cost within 14 days — or you can walk away and we'll refund the management fees you've paid. Can we keep our current Microsoft 365? Yes. In most cases we take over and secure what you already run, rather than making you start again. ## Talk to us about your switch. Tell us about your setup and you get a plan back, often within a working day, with your first 90 days backed by the Panoptic Promise. [Talk to us ](https://panoptic.ie/contact)[Call us now](tel:+353564491490)