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Panoptic IT Solutions
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Supporting your business
by Managing your IT.

In today’s busy world, technology is the backbone of virtually everything we do. It’s becoming increasingly
difficult to stay ahead of the curve and for many business owners it’s just not what they need to be doing. At
the same time, the cost of IT staff is increasing and it can be prohibitive to have an in-house IT department.
Even if you have someone on staff to handle the basics, they sometimes need outside help.

At Panoptic IT Solutions, we can effectively offer you an outsourced IT department. We get to know your setup
and the ins and outs of your network, then we’re on hand to support you – as and when you need it. In
addition, we supply a full range of hardware and software to support your needs.

IT Service Contracts

Managed IT
Service Contracts

While we do offer on-demand services, we primarily offer our services by means of a Managed IT Services contract with each respective business. Our contracts are very flexible and can be customised to the needs of each business. Having a contract with us enables you to avail of some or all of the following services, many of which are not available to
non-contract customers:

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Priority Response

We put a IT Services Level Agreement in place whereby we guarantee to respond to you within a specific period of time.

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Proactive Network & Device Support

We can remotely manage all the devices on your network and receive notifications when things are not as they should be. This allows us to resolve these issues immediately, usually without even needing to go onsite. This saves time and money but also leads to a far more efficient service. By dealing with issues before they become a problem, we reduce downtime for your business and therefore save money and increase productivity.

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Remote Support

Using our built-in remote takeover tool, we can offer you direct support while you’re at your desk with almost instantaneous connection time and no need to download any 3rd party software. It’s like calling the IT guys and they’re at your desk immediately, ready to help.

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Network Monitoring

Networks are the core that keep everything running, whether they are cabled, wireless, LAN or WAN, local or Internet, networks are the key. We can remotely monitor your networks to ensure they function correctly and even manage them from our own centralised system. You can find more information about networks on our Networking Services page.

Phone Support

Phone & Email Support

You also get access to our support desk by phone or email for any help or advice that you need.

onsite support

Onsite Support

Where it’s necessary for us to go to your site to resolve an issue, we guarantee to be there within the timeframe specified in the Service Level Agreement. One of our IT Ninjas will arrive, resolve the issue and be gone before you even knew they were there! True IT Ninjas!

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Workshop Repair Services

Where equipment needs to be repaired and it would not be economically viable to do so while on-site, we take the equipment back to our workshop, have it repaired, and then deliver it back to your site to ensure that it’s put back how it should be.

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Cloud Based Services

We can set up, install and configure cloud services such as Office365 & G-Suite. As part of a Managed IT Services contract with us, we can manage all of this on your behalf.

Free Network Audit

We are acutely aware that each and every business has different needs, which is why
we offer a free assessment of your current infrastructure and IT environment. This
gives us a chance to chat with you and get a feel for how you operate and what you
feel may be slowing you down or causing you problems. We can then put together a
proposal specific to your particular business!

Interested inFREE Consultation &AssessmentOF YOUR Network Needs?

On-Demand
Services

As an IT Service provider, we also offer on-demand services to business and domestic customers. These services include:

Callout Service to your business or home – these are charged at our regular labour rates and we cannot guarantee a response time as contract customers come first.

Break/Fix Service at our workshop where we offer repairs and upgrades for PCs, Laptops, both Mac and Windows.

Hardware & Software Sales – we offer a full range of hardware including PCs, Laptops, Macs, Printers, Monitors, Network Accessories and much more.

To take advantage of any of our On-Demand Services, please visit our Contact Page and give us a call or drop us an email. One of our IT Ninjas will be delighted to serve you!

IT Service On Demand

TRUSTED BY OUR CUSTOMERS

Langtons Hotel Logo
Folkster Logo
Castlecomer Discovery Logo
Green Fire Logo
Modern Printer Icon
ormond icon
  • Rose Cottage, Sheastown,
    Kilkenny R95 DD16

  • 056 449 1490

  • Pouladuff, Cork

  • 021 234 7272

  • info@panoptic.ie

Panoptic IT Solutions FOoter logo

We are a business dedicated to delivering exceptional IT Support to small and medium sized businesses.



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Testimonial By

“Panoptic IT Solutions have been working with Langtons for the past number of years and now look after all of our IT &networks, including our wireless networks. From experience of working with David we have always found his team to be super-efficient and effective, getting the job done in a timely fashion.

As you can appreciate in the times we live, IT is a major part of our business functionality without it being our core business. It is therefore essential that we have a team in place that we can trust & a team that are competent & knowledgeable & ensure that our IT business needs are met. This, for us, is David and his team and I would have no hesitation whatsoever in recommending Panoptic IT Solutions to any organisation that are looking to upgrade their IT management.”

Edward Langton, Langton House Hotel.

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Testimonial By

“Panoptic IT Solutions, alongside our Web Developer Matthieu Ouin, have gone above and beyond to help streamline and improve Folkster’s IT systems over recent months, taking care of all of our specific IT needs and looking after our networks.

Following Panoptic IT Solutions’ recommendations, we have introduced various new and upgraded technologies (integrated phone system, internet and laptop services) within our stores, head office and warehouse locations, all of which have proven to be greatly successful and much more time efficient and cost effective.

David and his team are always on standby to assist with any issues and/or queries we may have. The team are extremely knowledgeable within their field and a pleasure to deal with. We will continue to work closely with Panoptic IT Solutions in regards to future projects and look forward to making even further advancements under their support and expertise.

We have no hesitation in recommending their services to anyone seeking a highly skilled, knowledgeable and efficient IT support service.”

Paula Doolin, Folkster Ltd.

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Testimonial By

“We have been using Kilkenny Computers for our IT and network systems since January 2017, during this period, we have significantly improved our IT & network infrastructure throughout Castlecomer Discovery Park.

This work has been carefully assessed, guided and implemented by David and the team at Panoptic IT Solutions. The work has included improvements in the stability of our network connections, new internet access points in various locations in the Park, overall improved security on our IT systems, hardware purchases and the successful introduction of a public WIFI and VOIP phone system.

Overall, we find the Panoptic IT team extremely professional and efficient in assisting us to resolve issues as they arise. They offer excellent remote, phone and on-site service to us and the quality of their work is assuring for us as we rely heavily on our IT systems. We would have absolutely no hesitation in recommending Panoptic IT Solutions to other businesses who are seeking a high quality, efficient service provider.”

Nichola Salmon, Castlecomer Discovery Park.

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Testimonial By

“Having collaborated with the team at Panoptic on numerous successful projects we’ve truly discovered the perfect partner to help our customers achieve all their IT & infrastructure requirements. The fit for us is about the end customer & David & his team provide what is missing from our portfolio for our customers. It’s great IT support, product advice & services. We’re at a new level now as a result.”

Harry Murphy, Green Fire UCS

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Testimonial By

“Modern Printers have a long standing relationship with Panoptic IT Solutions. They have provided consistent advice, technical support and hardware upgrades to us over the years and have always been helpful no matter what the query. I would have no hesitation in recommending David and the team at Panoptic IT Solutions.”

Dara Cody, Modern Printers Ltd.

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Testimonial By

“David and his team at Panoptic IT Solutions have been looking after my IT affairs here at Ormond Orthodontics for the past 3 to 4 years. I have always found them to be extremely competent and very pleasant to deal with. They address any IT issues promptly and always gives a good explanation of work to be carried out. David himself has been very helpful recently with GDPR compliance matters. I would therefore recommend Panoptic IT Solutions to any prospective company.”

Michael Ormond, Ormond Orthodontics.

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BNI is a business and professional networking organisation whose primary purpose is to exchange qualified business referrals. What makes BNI unique is that it allows only one person per profession to join a chapter.

With over 230,000 members in over 70 countries, BNI is the world’s leading referral organisation. Over the last 12 months, BNI members in Ireland have passed over €57 million worth of business to each other.  Panoptic IT Solutions is a proud member of the Eagle Chapter of BNI in Kilkenny.

If you are interested in visiting our chapter to see how BNI could help you to generate more business, you can register as a visitor using the link below and join us to experience one of our structured and business-focused meetings.  We’d love to see you!

Visit BNI Eagle Chapter

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