# Managed IT Services — every device, user & system covered as one > A friendly local team in Kilkenny and Cork covers every device, user and system as one, and picks up when you call, so nothing slips through the gaps. Know you're covered, sleep easy. *Source: https://panoptic.ie/services/managed-it* # Know you're covered. Sleep easy. A friendly local team in Kilkenny and Cork covers every device, user and system as one, and picks up when you call, so nothing slips through the gaps. [Talk to us ](https://panoptic.ie/contact)[Read a client story](https://panoptic.ie/success-stories/kilkenny-college) ## Most owners are quietly worried they're not covered. - Backups you hope are running.Nobody has actually checked they would come back. - Security you can't see.So you can't tell whether it's protecting you or not. - No one owns the whole picture.So no one can tell you, hand on heart, that you're covered. - You find out you're exposed too late.Usually only when something has already broken. ![Pauline Nyhan, account manager at Panoptic IT Solutions](https://panoptic.ie/_astro/pauline-account-manager.BIeelKUz_2vTGcG.jpg) ## One person who knows you, and owns it. When something breaks, you talk to a team that already knows your setup. Your account manager owns the relationship, engineers fix the problem, and nobody passes you around. ### A named account manager One person who knows your business and answers for the whole of it. Not a rota of strangers. ### Response times in writing Ticket response is set in a written SLA, tiered by priority, so you know what to expect. ### A help desk you can reach Real people on the desk through working hours, who pick up and own it until it's done. ### Security watched around the clock Monitoring runs day and night, so threats are caught while the office is closed. ## Your devices, email, data, network and security, all handled. One team looks after the lot, so nothing falls between suppliers. ![](https://panoptic.ie/assets/icons/icon-02-device.svg) ### Devices that just work Every laptop, phone and server set up, updated and watched. Ransomware gets boxed in the moment it lands, before it can spread. [See how](https://panoptic.ie/blog/devices-set-up-and-watched) ![](https://panoptic.ie/assets/icons/icon-03-data.svg) ### Email and data, backed up Microsoft 365 and your files backed up three times a day, restorable to any point in the last 12 months, so a mistake costs you minutes. [See how](https://panoptic.ie/blog/email-and-data-backed-up) ![](https://panoptic.ie/assets/icons/icon-01-network.svg) ### A network you can trust Firewalls, switches and Wi-Fi managed from one place, watched day and night, so an attack at 3am is stopped while you sleep. [See how](https://panoptic.ie/services/networking) ![](https://panoptic.ie/assets/icons/icon-security.svg) ### Security that's tested Regular ethical-hacking tests prove what's secure, with clear fixes for anything that isn't. [See how](https://panoptic.ie/services/penetration-testing-vulnerability-scanning) ![](https://panoptic.ie/assets/icons/icon-people.svg) ### Your team, harder to trick Scams filtered before they land, plus training and safe practice phishing that build instincts that hold up. [See how](https://panoptic.ie/services/penetration-testing-vulnerability-scanning) ![](https://panoptic.ie/assets/icons/icon-06-plan.svg) ### A plan, not just firefighting A named advisor, a roadmap you can see, and quarterly reviews, so your technology keeps pace with the business. [See how](https://panoptic.ie/services/technology-success-program) ![Aubrey O'Keefe of Kilkenny College](https://panoptic.ie/_astro/aubrey-okeefe-kilkenny-college.Dl0QR4DC_Z1HW6jF.jpg) **Aubrey O'Keefe**Kilkenny College · Kilkenny (testimonial, August 2025) > "Managing an environment with more than 1,100 people on site every day is a real challenge that they handle effortlessly." - 2019partners since January 2019 - 1,100+people on site every day [Read the full story](https://panoptic.ie/success-stories/kilkenny-college) ## Switching to us shouldn't feel like a leap of faith. Your switch runs as a managed project, with a 90-day money-back guarantee. 01 ### Onboarded and protected Days 1 to 30. Monitoring, backup and security live on every device and user, your whole setup documented, your team knowing who to call. 02 ### Audited and scoped Days 31 to 60. A full alignment audit and an independent penetration test show exactly where you stand, and scope what comes next. 03 ### Embedded, and in a rhythm Days 61 to 90. We integrate with how your business runs, advise on your roadmap, and settle into quarterly reviews. [See how we onboard](https://panoptic.ie/how-we-onboard) ## Want a plan, not just someone to fix things? Your account manager runs the Technology Success Program, with quarterly reviews and a roadmap planned by priority and budget.\ \ [Explore the Technology Success Program](https://panoptic.ie/services/technology-success-program) ### A named advisor and a roadmap A rolling plan by priority and budget, reviewed with you every quarter. ### Standards you can prove Audited against standards like NIS2 and Cyber Essentials, with a clear list of what to fix first. ### Time back for your team Repetitive work automated, with AI tools like Copilot doing more of the heavy lifting. ## The questions you're actually asking. Do we have to move everything at once? Yes, but we do it in stages that suit your business, to minimise disruption. Can we keep our current Microsoft 365? Yes. In most cases we take over and secure what you already run, rather than making you start again. What are your response times? Ticket response is set in a written SLA, tiered by priority. We'll show you the actual targets before you sign. Is support 24/7? The help desk runs through working hours. Security monitoring runs around the clock, so threats are caught even when the office is closed. What does it cost? It's priced around your people and devices, scoped to what you actually need. Book a free IT review and we'll give you a straight number. ## Start with a free IT review. You'll get a clear picture of where you're exposed today, and what it looks like to have your whole IT covered as one managed system. No obligation. [Talk to us ](https://panoptic.ie/contact)[See how we onboard](https://panoptic.ie/how-we-onboard)