From IT instability to a foundation for growth.

The Woodford Dolmen Hotel, a busy hotel in Carlow, needed an IT partner who would show up and take ownership. It now runs on a stable, secure, fully managed IT platform. Colin Duggan’s testimonial below tells the story.

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Woodford Dolmen Hotel · Hospitality · Carlow · Testimonial, June 2026

Where it started

A virus had been sitting on one of the hotel’s PCs for two weeks. The previous IT provider knew about it and did nothing. Meanwhile, the server the entire hotel depended on for bookings had gone down twice in a single month.

For a hospitality business, server downtime means missed reservations, frustrated guests and lost revenue.

What we did

We came in with very little handover from the outgoing provider. We started from scratch, did a full review of everything, and got to work.

Business continuity, with Datto SIRIS

If anything goes wrong, the hotel’s booking data and systems are back up within minutes.

The network, overhauled

Unreliable hardware replaced, and something stable built in its place.

Managed security on every device and user

Endpoint protection, EDR, email security and dark web monitoring. A threat won’t sit undetected for two weeks again.

Hotel-wide Wi-Fi, redesigned on UniFi

Staff and guests get consistent connectivity right across the property.

Regular penetration testing

Vulnerabilities found before anyone else finds them, as part of an ongoing security programme.

Penetration testing

Membership of the Technology Success Program

A dedicated IT partner, a long-term technology roadmap and quarterly reviews.

Technology Success Program

The server outages are gone, and the security threats that sat ignored for weeks have been dealt with.

An active threat, gone

We identified, contained and fully remediated the malware that had sat ignored for two weeks.

Zero server downtime since

The booking server that had gone down twice in a month has not gone down since we took over.

Booking data back within minutes

Critical booking data is protected with Datto SIRIS and recoverable within minutes of any failure.

A roadmap, not surprises

A long-term IT strategy and quarterly reviews, in place through the Technology Success Program.

Colin DugganGeneral Manager, Woodford Dolmen Hotel · Carlow (testimonial, June 2026)

“Panoptic has been an invaluable partner to our hotel, providing expert support, guidance, and strategic advice across all aspects of our digital infrastructure.”

“Their team has successfully managed our web security, WiFi systems, and network infrastructure, ensuring reliability, performance, and peace of mind. Beyond day-to-day support, Panoptic has worked hand in hand with us on numerous digital projects, bringing technical expertise, proactive problem-solving, and a genuine commitment to our success. Their professionalism, responsiveness, and forward-thinking approach have made them a trusted advisor and an integral part of our ongoing digital development.”

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Know your hotel is covered.

Colin calls Panoptic a trusted advisor and an integral part of the hotel’s ongoing digital development. If your technology keeps failing, start with a conversation. No obligation.

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