Keep the front desk moving, so your team can look after the guests.
Your property-management system, tills, card terminals and guest Wi-Fi stay online, backed up and secure. When something breaks, you reach the service desk, and an engineer who knows your property gets to work. Help desk in working hours, security watched around the clock.
Check-out at eleven, a coach party at three. The system keeps up.
By morning, reception is running check-outs while housekeeping turns the rooms, the bar and restaurant tills are open, and the booking engine is selling tonight's last rooms.
Your team get on with the guests. Some days the card terminal won't settle, or the Wi-Fi crawls the moment a conference checks in. The engineer who answers knows your property, your PMS and your outlets, so the guest in front of you never sees the problem.
Your day, once the IT runs itself.
Your bookings come back in minutes
Reservations, guest records and billing back up every night, encrypted and tested. A server fails or a record is lost, and you have it back in minutes, not a ruined week of double-bookings.
The tills and card terminals just work
Your tills, payments and the PMS link stay up through service, handled the PCI-aware way so card data is dealt with properly and the queue at the bar keeps moving.
Guest Wi-Fi that holds at a full house
Guest Wi-Fi is walled off from your booking and payment systems, and built to cope when a coach party or a conference all log on at once.
What hoteliers want to know.
Is our property-management system backed up (reservations, guest records and billing)?
Yes. We back up everything that matters nightly, encrypted and tested, so we know it restores. If a server fails or a record is deleted, we have it back to you in minutes, before it turns into double-bookings.
What happens if the tills or card terminals go down during service?
You reach the service desk fast, and an engineer who knows your property picks it up. Across our clients, priority-one incidents (the business-down ones) reach an engineer in under an hour, and most inside 20 minutes, so the bar and restaurant keep taking payment.
Can you keep guest Wi-Fi separate from our booking and payment systems?
Yes. We segment the network so guests sit on their own connection, walled off from your back office, PMS and card systems. Guests get reliable Wi-Fi; your business systems stay protected.
Do you know hospitality systems like Hotsoft, Guestline or Opera, and our EPOS tills?
Yes. We look after the property-management system, the booking engine and channel links, your tills and the devices your team relies on. When an update or integration comes up, we deal with your software and payment vendors.
We're busy and seasonal. Will support keep up at peak?
That's when it matters most. We watch your systems around the clock and answer fast when it counts, so a bank-holiday weekend or a wedding doesn't fall over because of IT. One fixed monthly cost covers security, backups, devices and support.
Why Irish hotels and restaurants stay with us.
A local team that knows hotel and restaurant systems, and answers when a guest is standing at the desk.
Read how Woodford Dolmen Hotel built a stable IT foundation
Fast response
You get help fast from the service desk, where an engineer who knows your property picks it up — the same person each time. When a terminal or the PMS is down mid-service, that matters more than the monthly price.
Knows your property
The engineer who picks up knows your setup, your PMS and your outlets. You skip the part where you explain everything from the start while a queue builds at reception.
Secure, PCI-aware and GDPR-ready
Guest and card data stay encrypted and handled properly, and impersonation drops out of your email. It runs quiet in the background, so your team can stay on the floor.
Colin DugganGeneral Manager, Woodford Dolmen Hotel · Hospitality, Carlow · June 2026
"Their professionalism, responsiveness, and forward-thinking approach have made them a trusted advisor and an integral part of our ongoing digital development."Read the full story
Let's make your hotel IT quiet.
Tell us how your property runs: rooms, outlets, booking channels, out-of-hours cover. We'll come back with a plan inside a working day.